DevntraRefund Policy
At Devntra, we value transparency. This policy is designed to be fair for both our business clients and student community, while maintaining the highest standard of service.
General Principles
Devntra operates on a milestone-based model for software and AI services, and a structured deliverable model for student support. Our commitment is to deliver value; where documented specifications are not met, a fair resolution process applies.
Software & AI Services
- check_circleDiscovery Phase: 100% refund if cancelled within 48 hours of project kickoff, before work commences.
- check_circleMilestone Payments: Non-refundable once the specific milestone has been formally approved and work delivered.
- check_circleRetainer / Ongoing: Pro-rated refunds available for monthly retainers if cancelled before the next billing cycle.
Student Services
- schoolProject Work: Full refund if cancelled within 24 hours of payment and before work has started.
- schoolDebugging & Support: Non-refundable once the session or debugging work has been initiated.
- schoolDelivered Work: Non-refundable once the final project file or code has been delivered and accepted.
The Refund Process
Submission
Submit a refund request to info@devntra.com with your payment reference and a brief explanation.
Review
Our team will assess the request against the project timeline and delivery logs within 5 business days.
Resolution
Approved refunds are processed to the original payment method within 7–10 business days.
Non-Refundable Items
The following are strictly non-refundable regardless of cancellation timing: